Dear Valued Customer,
At Vital IPTV, we prioritize your satisfaction, and we stand behind the quality of our service. We understand that circumstances may arise where a refund is necessary, and we have outlined our refund policy to address various scenarios.
Refund Eligibility:
- Valid Reasons for Refund: Customers may request a refund if they have valid reasons, such as unforeseen personal circumstances.
Technical Issues:
- If you encounter technical issues and our customer support team is unable to resolve them within a reasonable time frame, you are eligible for a refund.
Content Dissatisfaction:
- If you did not check the trial and subscribed directly but are not satisfied with the content after using our service, you can request a refund.
Refund Ineligibility:
Trial Usage:
- Customers who have availed the trial and subsequently subscribed to our service will not be eligible for a refund. We encourage users to thoroughly evaluate the trial before committing to a subscription.
Refund Process:
Refund Approval:
- Upon approval of your refund request, the refund amount will be processed.
Refund Timeline:
- The refunded amount will be credited back to your account within the next working 7 days.
Refund Request Period:
Timeframe for Refund Requests:
- Customers must submit a refund request within the first 3 days for Application Services & Within first 7 days Services on Mag Box & Within first15 days Services with Mag Box Purchased from us, after receiving the service.
How to Request a Refund:
- Contact our customer support team at refund@vitaliptv.com within the specified timeframe.
- Clearly state the reason for your refund request.
- Provide any relevant information or documentation to support your request.
Our Commitment:
- Refund requests will be reviewed promptly, and decisions will be made based on the provided information.
- We are committed to ensuring a fair and transparent refund process for our valued customers.
Contact Us:
Email:
Refund@vitaliptv.com
Thank you for choosing Vital IPTV. We appreciate your trust and look forward to providing you with an exceptional streaming experience.
Best Regards,
From Refund Department
Vital IPTV Team